Return Policy

At Elevare, we want you to be completely happy with your purchase. If something isn’t right, we’ve made returning or exchanging items simple and hassle-free.

1. Eligibility for Returns & Exchanges

You may request a return, exchange, or refund if:

Your order arrives damaged, defective, or incorrect.
Your order never arrives within the expected delivery timeframe.
The wrong product or variant was delivered.

Please note: Returns due to “change of mind” or personal preference are generally not eligible, especially for cosmetics, skincare tools, and personal care items for hygiene reasons.

2. Timeframe & Proof

Requests must be made within 30 days of delivery (or expected delivery date).
You may need to provide photo evidence showing the damage, defect, or incorrect item.

3. How to Request a Return or Refund

Contact our support team at elevarenqiries@gmail.com with your order number and a description of the issue.
Include clear photos if the item is damaged or defective.
Once your request is approved, we will provide instructions for the return or replacement.

4. Refunds & Replacements

Once your return is received and inspected, we will notify you by email.
Approved refunds will be processed to your original payment method within 5–10 business days.
If a replacement is requested, it will be shipped as soon as possible.

5. Shipping Costs

Customers are responsible for return shipping costs, except in cases where we shipped the wrong or defective item.
Original shipping fees are non-refundable unless the error was on our side.

6. Non-Returnable Items

Items that are used, altered, or missing original packaging cannot be returned.
Cosmetics, skincare tools, and personal items cannot be returned unless defective.

7. Contact Us

If you have any questions or need assistance, reach us at:

Email: elevarenqiries@gmail.com
Subject: “Return / Refund Request – Order #[Order Number]”

We aim to respond within 1–2 business days and resolve any issues quickly.